Returns & Refunds Policy | Brocade Modern

Last updated: July 29, 2026

We want you to feel confident when shopping with Brocade Modern. This Returns & Refunds Policy explains our 30-day return window, eligibility requirements, return process, return shipping costs, refund timing, cancellations, exchanges, and support for damaged, defective, or incorrect items.

Please read this policy before starting a return. Items sent back without prior approval or without following the return instructions may be delayed or refused.

1. 30-Day Return Window

Brocade Modern accepts eligible returns requested within 30 calendar days of confirmed delivery.

The return period begins on the date the carrier records the package as delivered, not on the order date or dispatch date.

Return requests submitted after the 30-day period may not be accepted unless required under applicable consumer law.

2. Return Eligibility Requirements

To qualify for a return, the item must:

• Be unused, unworn, unwashed, and unaltered.
• Be free from stains, odors, scratches, makeup, perfume, moisture, or other signs of use.
• Remain in its original condition with all tags attached where applicable.
• Include the original dust bag, gift box, accessories, detachable straps, care cards, and other components supplied with the item.
• Be returned in protective packaging suitable for international transport.
• Be accompanied by the order number or other proof of purchase.
• Have received return approval from Brocade Modern before shipment.

3. Non-Returnable Items

The following products cannot normally be returned for a change of mind:

• Gift cards.
• Items clearly marked as final sale.
• Personalized, custom-made, altered, or specially commissioned products.
• Items that have been worn, washed, cleaned, repaired, or altered after delivery.
• Items damaged through misuse, improper storage, moisture, friction, overloading, or failure to follow care instructions.
• Items returned without their original packaging, included accessories, or required components.
• Items sent back without prior return approval.

These exclusions do not apply when an item is confirmed to be defective, damaged in transit, materially different from its description, or incorrectly supplied by Brocade Modern.

4. How to Start a Return

5. Return Shipping Costs

For customer-requested returns, customers are responsible for:

• Return postage and carrier charges.
• Optional shipping insurance.
• Any customs, duties, taxes, or handling charges created by the return shipment.
• Ensuring the parcel is correctly declared and securely packaged.

We strongly recommend using a trackable and insured return service. Brocade Modern cannot issue a refund for a return that does not reach the authorized return address.

6. Damaged, Defective, or Incorrect Items

Please inspect your order promptly after delivery.

If your item arrives damaged, defective, or different from what you ordered, contact us within 48 hours of delivery at Brocademodern@gmail.com.

Include:

• Your order number.
• A description of the problem.
• Clear photos or video of the item.
• Photos of the interior and exterior packaging.
• A photo of the shipping label where possible.

Keep the item, packaging, labels, and accessories until we have completed our review. Depending on the circumstances, we may offer a replacement, repair, partial refund, full refund, or another appropriate solution.

7. Refund Review and Processing

After the authorized return is delivered, we will inspect the item and notify you whether the refund has been approved.

Inspection may consider:

• The condition of the product.
• Whether all accessories and original packaging are included.
• Whether the item shows signs of use, wear, washing, alteration, or damage.
• Whether the return was sent within the approved return period.

If approved, the refund will be issued to the original payment method within 5–10 business days.

Your bank, card issuer, PayPal, or payment provider may require additional processing time before the refund appears in your account.

Original shipping fees are non-refundable unless the return is caused by our error, a confirmed defect, or confirmed delivery damage.

If a return does not meet the eligibility requirements, we will contact you before determining whether the item can be sent back to you. Additional shipping fees may apply.

8. Exchanges

We do not currently offer direct exchanges.

To choose a different product, color, or style:

1. Request a return for the original eligible item.
2. Wait for the return to be approved.
3. Place a new order for the preferred item.

Product availability cannot be reserved while a return is being processed.

9. Order Cancellations

Cancellation requests must be submitted as soon as possible.

Orders may be cancelled within 12 hours of purchase if they have not already entered processing, customization, packing, or shipment.

Cancellation cannot be guaranteed after processing has begun. Once an order has shipped, it cannot be cancelled and must follow the eligible return procedure.

To request cancellation, email Brocademodern@gmail.com with your order number and the subject line “Cancellation Request.”

10. Customs, Duties, and Taxes

For destinations covered by Brocade Modern’s duties-included shipping service, applicable import duties and customs handling charges for the original order are included in the amount shown at checkout.

Applicable sales tax, VAT, GST, or similar taxes may also be displayed and collected during checkout according to the destination.

Outbound duties-included service does not automatically cover costs created when a customer sends an item back. For customer-requested returns, any return shipping duties, taxes, customs charges, or carrier handling fees remain the customer’s responsibility.

If the return is caused by a confirmed Brocade Modern error, defect, or delivery damage, we will provide instructions or agree on an appropriate solution before the item is shipped back.

11. Applicable Consumer Rights

Nothing in this policy limits any mandatory consumer rights that apply under the laws of the customer’s country or region.

Where applicable consumer law gives a customer additional cancellation, withdrawal, repair, replacement, or refund rights, those mandatory rights will continue to apply.

Returns and Refunds FAQ