Brocade Modern Shipping Policy | Delivery Times & Costs

Last updated: July 29, 2026

This Shipping Policy explains how Brocade Modern processes and delivers online orders, including order handling time, shipping costs, estimated delivery times, tracking, customs information, address changes, and support for delayed or damaged packages.

Shipping options and final charges are displayed at checkout based on the destination, order value, and service availability.

1. Order Processing Time

Orders are normally prepared and processed within 1–3 business days, Monday through Friday, excluding public holidays.

• Orders placed on weekends or public holidays begin processing on the next business day.
• Processing time refers to the period before an order is handed to the shipping carrier.
• During major promotions, holidays, or unusually high order volumes, processing may take slightly longer.
• If a significant delay affects your order, we will contact you using the email address provided at checkout.

Processing time is separate from the carrier transit time shown below.

2. Shipping Destinations

Brocade Modern ships to the United States, Canada, the United Kingdom, European Union countries, Asia, Oceania, and selected international destinations.

The most accurate list of available destinations is shown during checkout. If your country or region is not available, contact us before placing an order: Brocademodern@gmail.com.

3. Estimated Delivery Times

The estimates below separate processing time from carrier transit time. Business days generally exclude weekends and local public holidays.

4. Shipping Costs and Free Shipping

Brocade Modern currently offers the following shipping options in USD:

Eligibility is calculated using the qualifying order subtotal displayed at checkout. The shipping rate and free-shipping eligibility shown during checkout are the final applicable terms for that order.

5. Order Tracking

Tracking is provided for most Brocade Modern shipments.

1. After your order is dispatched, we will send a shipping confirmation email.
2. The email will include a tracking number or tracking link when available.
3. Tracking may take 24–72 hours to begin showing movement after the carrier receives the shipment.

Carrier tracking updates are estimates and may not appear immediately at every stage of an international shipment.

6. Customs, Import Duties and Taxes

For destinations covered by our duties-included delivery service, applicable import duties and customs handling charges are included in the amount shown at checkout. Customers should not be asked to pay an unexpected customs charge when the order is delivered.

Any applicable sales tax, VAT, GST, or similar tax displayed during checkout forms part of the final order total.

If a destination or order is not eligible for duties-included delivery, the applicable information will be shown at checkout or communicated before dispatch. We will not knowingly ship an order under materially different customs terms without notifying the customer.

7. Shipping Address Accuracy and Changes

Customers are responsible for entering a complete and accurate delivery address, including apartment or unit number, city, state or province, postal code, country, and a reachable telephone number where required.

• Contact us as soon as possible if you need to correct an address.
• Address changes cannot be guaranteed after an order has been processed or dispatched.
• We cannot redirect a shipment after the carrier has accepted it unless the carrier offers that service.
• If a package is returned because of an incorrect, incomplete, or undeliverable address, additional shipping charges may apply before reshipment.

8. Delayed or Potentially Lost Packages

International tracking can occasionally pause while a package is transferred between carriers, processed by customs, or awaiting a local delivery scan.

Contact us if:

• The estimated delivery window has passed.
• Tracking has not updated for an unusually long period.
• The carrier marks the package as delivered but you cannot locate it.
• The shipment appears to be returning to the sender.

Email Brocademodern@gmail.com with your order number and tracking information. We will review the shipment status and assist with the appropriate carrier inquiry.

9. Damaged, Defective or Incorrect Deliveries

Please inspect your order after delivery. If an item arrives damaged, defective, or different from what you ordered, contact us within 48 hours of delivery.

Include:

• Your order number
• A clear description of the issue
• Photos of the item
• Photos of the exterior and interior packaging
• A photo of the shipping label where possible

Keep the item and all original packaging until we have completed our review. When the problem is confirmed to be our error or shipping damage, we will provide an appropriate solution in accordance with our Returns & Refunds Policy.

10. Order Cancellations

Cancellation requests should be submitted as soon as possible. Orders may be cancelled within 12 hours of purchase when they have not already entered processing or been dispatched.

Once an order has been processed or shipped, it can no longer be cancelled and must follow the applicable return procedure.

Shipping Frequently Asked Questions